A SME from the Netherlands wrote
IPR and legal support for SME's is extremely valuable. The more extensive this service is, the better.
A Danish SME tells us
Thank you for that awesome response to my query. Easy to understand, to the point and exactly what I needed - Great work.
You are giving real examples about IPR related issues and successful ways of solving them by well managed IPR agreements. Good job!
An SME based in the UK writes
Very satisfied with the reply, which primarily gave a good overview and directions to useful information sites at the right level (clearly had read the question thoroughly). The reply arrived within the three working days.
A frequent user (University) of the helpline writes
I would like to stress once more the importance of the IPR Helpdesk for entities such as ours, public universities, which have no budget for legal assistance in this matter. Our own legal services have little to none experience with the Framework Programme and are often not capacitated to even process information in English. In any case, without the Helpdesk we would [...] remain in a disadvantageous position [...] in the consortium. Now, on the contrary, we feel protected and supported. Thank you again and please continue this excellent service.
An SME form United Kingdom says
Helpdesk provided an excellent response and I regard myself having received a reliable and informed opinion. This has helped direct some policies on how to reduce risk to IPR on a project.