A UK-based IRC let us know
The service of the European IPR Helpdesk was well promoted at the EEN UK and Ireland conference in May. Thanks you.
Feedback from a German SME
I now understand better how the Helpdesk would like to provide help. The user shall attempt to provide something that should be corrected and commented and the helpdesk will provide the professional touch and feedback. Eventually, the helpdesk can provide testimonies that reflect how the helpdesk can add values to the users.
A UK NCP tells us
Your responsiveness, willingness to search out additional useful information and general attitude is outstanding.
An EEN member writes
The website is great as it is. I like how the design is very simple and clean without much clutter. It is very straighforward and easy to use.
A National Contact Point based in Finland says
Thank you for an excellent answer. It's the first time I've used the IPR Helpdesk and service quality seems to be spot on!
A French research institution tells us
J'ai fait appel au IPR Helpdesk début 2013 sur une question d'Accord de Consortium dans le cadre d'un multi ITN; j'ai reçu quelques jours après un long message du IPR Helpdesk d'une page en réponse à ma question, en reprenant chaque point posé.
Je vous remercie car les réponses étaient complètes, détaillées, précises, et j'ai beaucoup apprécié la réactivité et l'efficacité du Helpdesk et bien entendu de vos équipes.