A Belgian SME writes
Thanks from the entire team. We could not expect any better and swifter reaction.
An SME established in Italy tells us
Thank you for the extensive, clear and thoughtful discussion of the issue at hand. We will certainly put your advice to good use.
An EEN member in the UK tells us
Thanks again for another great helpdesk response. I am now talking my client through the points addressed and we will get back to you if required. Keep up the excellent work, we really appreciate it.
A frequent user (University) of the helpline writes
I would like to stress once more the importance of the IPR Helpdesk for entities such as ours, public universities, which have no budget for legal assistance in this matter. Our own legal services have little to none experience with the Framework Programme and are often not capacitated to even process information in English. In any case, without the Helpdesk we would [...] remain in a disadvantageous position [...] in the consortium. Now, on the contrary, we feel protected and supported. Thank you again and please continue this excellent service.
A French research institution tells us
J'ai fait appel au IPR Helpdesk début 2013 sur une question d'Accord de Consortium dans le cadre d'un multi ITN; j'ai reçu quelques jours après un long message du IPR Helpdesk d'une page en réponse à ma question, en reprenant chaque point posé. Je vous remercie car les réponses étaient complètes, détaillées, précises, et j'ai beaucoup apprécié la réactivité et l'efficacité du Helpdesk et bien entendu de vos équipes.
An SME form United Kingdom says
Helpdesk provided an excellent response and I regard myself having received a reliable and informed opinion. This has helped direct some policies on how to reduce risk to IPR on a project.