A French research institution tells us
J'ai fait appel au IPR Helpdesk début 2013 sur une question d'Accord de Consortium dans le cadre d'un multi ITN; j'ai reçu quelques jours après un long message du IPR Helpdesk d'une page en réponse à ma question, en reprenant chaque point posé. Je vous remercie car les réponses étaient complètes, détaillées, précises, et j'ai beaucoup apprécié la réactivité et l'efficacité du Helpdesk et bien entendu de vos équipes.
Feedback from an SME based in Spain
Thank you very much for your prompt response. We will take into account your advice before taking actions. Thank you for your support and your collaboration.
An SME based in Belgium writes
I want to thank you for responding so diligently. Your response is very informative and does clarify some concerns of mine in a field which is very nebulous to me.
A UK-based SME writes
Profuse thanks for your generous reply, which addresses many of the points we were considering. We will work through it carefully and get back in touch.
Feedback from a German SME
I now understand better how the Helpdesk would like to provide help. The user shall attempt to provide something that should be corrected and commented and the helpdesk will provide the professional touch and feedback. Eventually, the helpdesk can provide testimonies that reflect how the helpdesk can add values to the users.
An EEN member writes
The website is great as it is. I like how the design is very simple and clean without much clutter. It is very straighforward and easy to use.