Feedback from a German SME
I now understand better how the Helpdesk would like to provide help. The user shall attempt to provide something that should be corrected and commented and the helpdesk will provide the professional touch and feedback. Eventually, the helpdesk can provide testimonies that reflect how the helpdesk can add values to the users.
Feedback from a user of a University in the UK
IPR factsheets seem aimed at those projects that involve patents etc. Therefore an FP7 IPR factsheet for collaborative projects where the foreground will be recommendations to stakeholders and policy makers is very useful.
A SME from the Netherlands wrote
IPR and legal support for SME's is extremely valuable. The more extensive this service is, the better.
A French research institution tells us
J'ai fait appel au IPR Helpdesk début 2013 sur une question d'Accord de Consortium dans le cadre d'un multi ITN; j'ai reçu quelques jours après un long message du IPR Helpdesk d'une page en réponse à ma question, en reprenant chaque point posé. Je vous remercie car les réponses étaient complètes, détaillées, précises, et j'ai beaucoup apprécié la réactivité et l'efficacité du Helpdesk et bien entendu de vos équipes.
An EEN member based in France writes
I'm a member of the Enterprise Europe Network. We are very satisfied with the answers provided by the IPR HELPDESK. The answers are very useful for the SMEs we work with. The last queries we submitted to the IPR Helpdesk were treated with high professionalism. Answers were clear, motivated and will help the SME to take a decision. Great support !
An SME based in the UK writes
Wow, that is all so very interesting and insightful! Thanks a lot.