Feedback from a German SME
I now understand better how the Helpdesk would like to provide help. The user shall attempt to provide something that should be corrected and commented and the helpdesk will provide the professional touch and feedback. Eventually, the helpdesk can provide testimonies that reflect how the helpdesk can add values to the users.
Feedback from an SME based in Malta
“I would like to thank you for this in-depth reply that really covered all my questions. It's quite rare that you come across people who really take their time to help you out, so my heartfelt thanks for your kind reply to my questions. Truly, I am impressed and very grateful.”
A UK-based user writes
Thank you very much for your recent advice, which is presented very clearly and concisely. When making factsheets or newsletters about our results we have always checked the content with the author partner, and also with the whole consortium before releasing material publicly.
A Danish SME tells us
Thank you for that awesome response to my query. Easy to understand, to the point and exactly what I needed - Great work.
A user from a Spanish university writes
To contact the European IPR Helpdesk is the only legal help concerning FP7 contracts that is available to us, because our own legal department has little to no knowledge about the FP programme (even the English language in itself poses a problem!). So for entities like us public (university) it is of great value to have your support. Thank you very much.
An Austrian user says
We have used the IPR helpdesk two times and the quality of the feedback has always been excellent. Very helpful!