A user from a Spanish university writes
To contact the European IPR Helpdesk is the only legal help concerning FP7 contracts that is available to us, because our own legal department has little to no knowledge about the FP programme (even the English language in itself poses a problem!). So for entities like us public (university) it is of great value to have your support. Thank you very much.
A SME from the Netherlands wrote
IPR and legal support for SME's is extremely valuable. The more extensive this service is, the better.
Feedback from a satisfied user in Spain
Is our first time asking for your services and we are very pleased. Your comments and suggestions for sure will improve our proposal to be submitted soon. For the moment, we have neither any suggestion for you nor any negative comments.
A frequent user (University) of the helpline writes
I would like to stress once more the importance of the IPR Helpdesk for entities such as ours, public universities, which have no budget for legal assistance in this matter. Our own legal services have little to none experience with the Framework Programme and are often not capacitated to even process information in English. In any case, without the Helpdesk we would [...] remain in a disadvantageous position [...] in the consortium. Now, on the contrary, we feel protected and supported. Thank you again and please continue this excellent service.
An SME based in the UK writes
Wow, that is all so very interesting and insightful! Thanks a lot.
A user from Japan says
I was pleased with the level of details and rapidity of the answer I got. Great job!